A case number is assigned once payment is made in full. Its been 10 business days and I havent heard anything from you guys. Man its been exactly 2 weeks since Ive mailed out the samples and it says yall still havent received em. I dont find any other explanation in my case. Could someone please look into this. i know that one will be accurate and then i am sueing identigene and contacted the BBB, j Posted 2/10/21 Hope this helps! I changed them names on one test but paid with the same credit card so the representative was still able to see all my test..so then I changed names again and paid with money order. Your company has not responded. It gives you the affordable, accurate, trusted answer you need, without weeks of waiting. Its what we do, and youll be able to trust our results! Paternity Test Fairfield, OH 45014. I took a test in 2016 from your company before the merger to DDC, the test came back negative. Although Identigene is now owned by DDC, it has its own dedicated website. Results Login DNA Paternity Testing, Best DNA Paternity Tests, Paternity Test Kit - Identigene - DNATesting.com Results can never be contaminated, but swabs can be. What did I do wrong? If its via the postage-paid envelope included in the kit, it can take 10 business days for the postal service to deliver them. And, as mentioned on the website, you cant access your account until your results are ready. When my gf was. The phone number on the case is not used as an identifier for the testing process itself, so the lab had no knowledge that you tested with us before. 1 DDC Way The testing processes are extremely controlled and results are guaranteed accurate. This is why the accreditations we hold as a laboratory are so important. If our names are in your system the lab could have seen a test was done on us 2 weeks ago and just sent me the same results. I can not trust in this results because she has my shape eyes only and chin, nose, mouth, face, whole body, foot and hand are uncles. Please call us at 800-344-9583. I read that I should inform the company before testing if the two alleged fathers were related, and if any of the participants had undergone a blood transfusion or specific type of stem cell transplant. Physical characteristics are never absolute proof of paternityonly DNA can determine that. Identigene ruined my life. I mailed out my samples on 11/8/16 around 4:15pm Around what date should you guys receive it? Give us a call at 800-344-9583 and well get it all straightened out for you. The results include the exact percentages of your DNA that originated from each of these three groups. Hi, Kaprice. The science is sound; if the DNA submitted was indeed your daughters and her fathers, then he must not be her biological father. (A witnessed collecting is required when testing for. The at-home results do not have names, doctors' signatures, our logo, etc., because we simply cannot be absolutely sure that the samples we're given belong to who customers say they do. Hi, Bob! We provide the most accurate testing available on the market today. We follow the direction according and i witness the entire process so there was no tampering of DNA swabs. Hi, Alex. Get answers anytime by visiting our Help Center. Julia, it takes on average 7-10 business days for samples to arrive at our lab.