Its usually easier within the first 6 months. New comments cannot be posted and votes cannot be cast. LegalAdviceUK exists to provide help for those in need of legal support in England, Scotland, Wales and Northern Ireland. If this is an authorized Apple service repair tech then he/she would know. What all this means is there is not an absolute right to a repair, replacement or refund. It provides rights separate to rights provided by consumer law, including but not limited to those relating to non-conforming goods. Had a complete logic board failure on a 2013 13" MBP 54 weeks after purchase, which to me should be covered as that is a fault during manufacturing. Sales of this kind are known as distance selling. I'm nearing the end of my standard warranty on my rMBP 13" which I bought second hand last year around this time. Batteries of any kind are considered consumables; manufacturers will quote a typical cycle life before they begin to decay . The services will be provided with due care and skill. You do not have to refund a customer if they: You have to offer a refund for certain items only if theyre faulty, such as: Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty. Its a question that many people ask, so its good to be able to clarify exactly what the position is. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. AppleCare+ is an optional insurance product covering risk of accidental damage to your Apple Watch, iPad, iPhone or iPod, battery depletion and the need for technical assistance. Depending on the statutory right which is breached, the consumer may have a short-term right to reject, a right to have the goods repaired or replaced and/or (if this is not possible or fails to address the fault) a right to have the purchase price reduced (and keep the goods) or . Out of guarantee iPad battery replacement policy and cost? However, if the device is not of satisfactorily quality then it wasn't when it was sold - this is the tricky bit so here is an example: You buy a new TV. Read more about consumer protection from unfair trading. any proposed solutions on the community forums. 2023 i purchased a Macbook Pro 16 in the US in January 2020. Apple Products and Consumer Laws in the United Kingdom, Remote Access Technical Assistance Terms and Conditions, Apple Media Services Terms and Conditions, Guidelines for Using Apple Trademarks and Copyrights. EU Consumer Law is NOT a warranty, nor is it a replacement for warranty. Take 3 minutes to tell us if you found what you needed on our website.
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