Now, do you approve of a single queen-size bed? By the way, how much is it? B: Let me repeat that: 626-555-1739. Information gathering (45%): Learn about the customer, their group, and the kind of experience they want to have together. Guest: Good Morning. B: That should be no problem. I can text you our address so that you can easily find us with a Google maps if youd like. Here at A Courteous Communications we offer affordable rates with no long-term commitment required. I made this \"interactive\" so that I'm not the only one talking about the topic. Let's go with the cheaper flight. Mock Call Script with Call Flow Guide: Hotel Booking Part 2 MOCK CALL SCRIPT - PCCI Travel and Tours | PDF | Airlines | Transport Could I have your full name, please? Have a pleasant day. % You can cancel up to five days in advance and we will refund your deposit. Travel Agent: Okay. How to Pass a Mock Call Test: It's Actually Simple! - Kwestyon (866) 655-6000, 2023 A Courteous Communications, All Rights Reserved |Privacy Policy|Terms & Conditions|DPA|Conditions of Use, Why You Need a Virtual Office Receptionist, The Importance of an Answering Service During the, The Importance of an Answering Service During the Holidays, How Social Media Has Changed Customer Service, The Benefits of Keeping Your Employees Happy. Receptionist: Sure! Please tell me the days you'll be here. Could you please tell me your name? How may I help you? Here we will share 2 real life scenario. Calling Diner: Possibly, my wife and I are in town on vacation and are looking at restaurants provided by our hotel. A: I need to reserve a room. https://esllab.b-cdn.net/audio/mp3/hotel1.mp3. A: Certainly. B: We recently changed many things here, sir, including our prices. It looks like we have several rooms available. A: Certainly. B: Next question: Is a queen-size bed okay? Focus on One Sales Strategy at a Time to Prevent Overwhelming Sales Reps If a waiter or line cook is unable to work their scheduled shift, they can call into this staff hotline day or night. What is yourdestination? You can collect your ticket at the airport booking-office number 4. Lonnie I have also included the product knowledge so you can train yourself to think like a call center agent. Steps You Should Follow Step-1: Answer the telephone within 3 rings. A: I hate cigarettes! After a reservation is booked, we will add the customer information into your calendar and we can even send a notification via text or email to the appropriate shift manager. Now all I need is your phone number. The flight number is NWA 476. Carefully look at their dialogues: Reservation Officer:Good Morning. Hotel Receptionist: Good Bye, MrsStephany. Could you arrange a nice flower bouquet for him in the room as a pleasant surprise? I also want to hear your input about the call and to help you learn to evaluate and assess calls.
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