Depending on when you return the item, you will have different rights to a refund. Does ASOS Offer Exchanges Instead of Refunds? We can help you cancel your, Keeping you safe from stalking and harassment, Demanding refunds and compensation for delayed or canceled flights, Canceling your subscriptions or memberships, Suing companies or people in small claims court, Getting in touch with your incarcerated loved ones, Jumping the phone queue when waiting to talk to customer services, Protecting your work against copyright infringement, Helping you free yourself from spam mail forever, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, Credit Card Dispute Letter Template That'll Get Your Money Back, How to Do a Skrill Chargeback and Get Your Money Back Easily, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Here's a quick summary of the ASOS refund policy for US customers: You can return any ASOS item (including sale items) for a full refund, within 28 days of receiving your original order. Yes all of the return methods mentioned above are absolutely free. Your refund will be issued using your original payment method. You returned purchased items to ASOS in the appropriate time frame. We'll need to know which items you're returning and why. None of these affect your statutory rights. ASOS Return Policy ASOS.com Easy Refund & Exchange Guide section once you sign in to your account. You need to return your purchase item within 28 days of the shipping if you want a full refund. Heres how you can request a refund with DoNotPay: DoNotPay will contact your bank at the drop of a hat! If you're returning from outside the US, it can take up to 21 working days(excluding weekends and public holidays) for your return to be delivered back to the warehouse in the UK, depending on your location and which postal service you use. Face coveringsif the seal has been tampered with or is broken. If your account has been deactivated and you don't think it should have been, you can email or chat to Asos' customer care team, or contact them via Facebook or Twitter. READ MORE: I Looked Through Thousands of ASOS Dresses These Really Stood Out. If you try to make areturn, we may have to send it back to your default delivery address and ask you to cover the delivery costs. For more information on returning your items,click here. Youll no longer receive a paper returns slip or returns label with your order instead, you can now create your return through your ASOS account - no paper or printer required! Standard Delivery Service | ASOS Customer Care Once they do their check, you'll get a refund back to your original form of payment within 14 days. As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about yourreturn. We'll need to know which items you're returning and why. If you've placed an order with 'Pay in 4 Payments with Klarna', you'll be paying for your order in regular instalments. I don't have a US returns note, how do I get a new one? Help us improve the accuracy of your quote by giving us a little more information.
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