If you have made a purchase on the CubeCraft Store or the Minecraft Marketplace, please keep in mind that all these payments go through Microsoft's in-game currency known as Minecoins. Prepaid cards to redeem for Minecoins may also be available from local retail stores. Any items that were not purchased directly from the My Nintendo Store. If youve bought Minecraft but find that you dont have the time to play it or it simply doesnt meet your expectations, you may want to consider requesting a refund. But please feel free to contact our customer service team for return inquiries. Unable to connect to world''. Please note per our return policy, all return refunds are for the product only and do not include shipping charges. I didnt receive the Minecoins that I purchased. Since Minecraft Bedrock Edition is available across multiple platforms, whether or not youre able to get a refund depends on the companys policy. I did not receive my purchase, what can I do? - CubeCraft Games Please visit our returns center to begin your return request. If we can't fix it, you may be eligible for a refund. Or learn more about, According to the Terms and Conditions listed on. Make sure you aresignedinwiththeMicrosoftaccountyou used to makethe purchases. Follow the steps in the previous section titled Can Minecoins be refunded? How to Get a Refund for Minecraft - Alphr At times, refund policies may vary based on the platform or device youre using. Drama (and probably a little danger) awaits! Make sure to incorporate your Order Number and Transaction ID in this section, You need a good reason for returning the gameeither that you bought it by accident, someone else purchased it without your permission, or that the game doesn't work, You can only return a game within 14 days of purchase, You can't have more than two hours of playtime across all platforms, You can only return the base Minecraft gamedownloadable content and add-ons aren't eligible for refunds, Sign in with your Microsoft accountthe one you used to make the purchase, Check if your Minecraft purchase is listed under Purchases that may qualify for a refund section, If you see your purchase, check the order number next to it, Click on the Request Refund button at the bottom of the list, The name of the product and the order number will be auto-filled in the form, From the dropdown menu, choose the reason for requesting a refund, Use the textbox to add any additional info and explain the reason for returning the game, Choose Payment & Billing from the top menu, Find the purchased Minecraft game and click on Request a Refund button, Choose the reason for returning the game from the dropdown menu, Write down any additional details in the textbox, Follow the instructions until the last step. 6. If you have accidentally bought the wrong Minecraft edition, contact the appropriate support team for your console. Prevent unauthorized purchases from Microsoft Store using a PC Check the Xbox status. Here is how to do it: Find and click on the Chargeback Instantly feature, Provide the app with the details about your bank, Write the name of the merchantthe company you bought the game from.
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