So if there are some fields that your agents need to fill out manually, it needs to be done after the template is applied. Click on the New Ticket button to access the ticket submission form. Enter your username or e-mail address. Enter the email address to set under each of these rules. Emails sent to your helpdesk would be automatically forwarded to this address and created as tickets on your portal. You can choose if this template can be . You can then parse that data to get the requester ID. With the Zap below, you can create new tickets automatically for each email that comes to that email address, making sure each ticket is seen and resolved quickly. In order to process this, please navigate to Admin --> Support Channels --> Email --> New helpdesk Email and add this email address here. Create new tickets in Freshservice for new inbound emails, Add new tickets to Freshservice for new emails in Gmail, Add tickets to Freshservice from new entries on Typeform, Create new Freshservice tickets for new Google Form responses, Create new tickets in Freshservice for new Jotform responses, Add tickets to Freshservice from new rows on Google Sheets, Add tickets to Freshservice for new caught webhook payloads, Send Slack messages for new Freshservice tickets, Send messages via ClickSend SMS for new tickets in Freshservice, Send Twilio SMS messages for updated Freshservice tickets, Send emails for new tickets in Freshservice, Add cards to Trello from new Freshservice tickets, Create Asana tasks from new Freshservice tickets, Update Google Sheets rows for newly-updated Freshservice users, Create items in monday.com for new tickets in Freshservice, Create new issues in Jira for new Freshservice tickets. Create Ticket | Okta This concept is used for replies to emails sent by Automations or Email Notifications. The agent's email address could be configured as one the support email addresses of your Freshservice Account.
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