Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. The bank has a strong following and is rated as 'Excellent' on Trustpilot with 4.4 out of 5.0 stars, with over 24,000 reviews. Many employers allow you to split your paycheck, which we think is a great way to test out your Monzo account. In a private Facebook group called Monzo stole my money, which now has over 1,300 members, many are furious that their accounts have been frozen without notice, claiming that the company is being unclear about where their money has gone, or when it will be returned. There's no difference between Monzo and a high street bank. Sadly its common for criminals to try and get into their accounts by putting pressure on us, and sometimes getting other people to join in too. 7 calle 1, Suite 204 Just like an investment account or a savings account, debt is a tool, and young people need to learn how to use it.". Dollar Scholar Asks: Why Can't the Government Just Print More Money? I just didn't know what to do., When Hopkins contacted Monzo again, a customer service employee asked her if she had friends or family who could help: I said no, and I shouldn't need to [borrow money] because I have my own money., Hopkins received an email response from Monzo on the same day that VICE approached the company for comment. Under anti money laundering laws they cannot legally tell you why you're being investigated due to "tipping off" rules. After filing numerous online complaints to Monzo, one was finally upheld, and Harford had his money returned in full along with 25 compensation. There's a much younger market than we used to have, she says, adding that the pandemic shut down many bank branches where folks would previously have had safety deposit boxes. I have been a customer since 2019. Monzo is allergic to cryptocurrency fraud risk, so they will sometimes close the account for that. You can also set up a recurring schedule for moving money both into and out of Pots, so you can automate your savings. If you want more information on what we do to protect your privacy, you can read our privacy policy. Ms Ahosi says there has been a spike in people using the Facebook page in recent months and that on some days up to 300 people request to sign up to the group. If you still cant seem to find the other Monzo customer, definitely contact us in-app or at usa-help@monzo.com. We aim to have a person review the account within 10 minutes. Others report that they have been waiting six weeks or longer for balances in closed accounts to be returned. "Ihatethat advice," Tu admits. We do hope to provide this in the future, so keep a look out for announcements in this area!, For now, if you are interested in switching your UK account to a US account, reach out to us in-app or at usa-help@monzo.com, We dont charge many of the unnecessary fees that banks charge. We take your security very seriously - whenever possible, we store information in encrypted states and restrict sharing data with third parties..
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