In fact, nearly one in three companies added live chat to their websites in the last year alone. Give your customers a self-service way to find the answers they need anytime and help your support team decrease the total case handling time. This function marks cases that are considered to be the highest priority so that your support and service teams can quickly address them. Your chat is not showing up and there is no phone number for support. Download it free, and then just tap the app to switch things on and off remotely, or set schedules. We would like to show you a description here but the site won't allow us. Certain items are excluded from our unwanted items return policy these include goods that are cut, mixed or made to your requirements, boilers and boiler parts, used macerators, toilets, dirty water pumps and petrol products. (Andorra, Austria, Belgium, Cyprus, Finland, France, Germany, Greece, Ireland, Italy, Kosov, Luxembourg, Malta, Monaco . Suggestions and bug reports. One example is its auto-invite tool that can send automatic chat invites to visitors based on a set of rules. We'll be happy to help. You can return the items at any of our UK stores, or Contact Us for further help. Knowing everything you can about a customer can be a huge advantage for customer service reps as it can significantly impact the customer's experience. Our stores are open 7 days a week, and staff will assist with any queries, including: For the fastest answer, please use our 24/7 Webchat service. .trolley-totals .we-accept span.panel img { My enquiry is about * field is required. This is great for customers as it allows them to reopen a case if they have any additional questions for your rep. LiveChat is a messaging app that offers a variety of unique features for its live chat service. Credit subject to status, UK residents only, Toolstation Ltd, acts as a broker and offers finance from a restricted range of finance providers, PayPal Credit is a trading name of PayPal (Europe) S..r.l et Cie, S.C.A. You can enhance the customer service experience by integrating the live chat with multiple tools. In addition to sending text messages, it provides many additional elements, such as the ability to send image and video, or screen sharing, which can be helpful when you need to visualize . Send more personalized follow-ups. Credit subject to status, UK residents only, Toolstation Ltd, acts as a broker and offers finance from a restricted range of finance providers, PayPal Credit is a trading name of PayPal (Europe) S..r.l et Cie, S.C.A. Yes, you can return an item if its not faulty provided its within 30 days of purchase and the items are returned unused, in a saleable condition, and complete with their original packaging and any promotional items that came with it. Toolstation is classed as an essential retailer and can remain open while England gradually comes out of its third national lockdown. Project EV Will need a little Zapier help but likely checks all of your boxes. Live Chat Support User16460136605601391338 February 27, 2022 at 9:04 PM. Well offer a repair or replacement provided youve reported the fault within 12 months of purchase. Zoho Desks best feature is its ticketing functionality. See pricing, Marketing automation software. } T's & C's Apply Over 25,000 trade quality products ORANGE SOFT GRIP . With Tidio, you can connect the most popular selling platforms like WordPress, Shopify, Wix, Woocommerce, and more to your CRMs, email marketing platforms, and social media sites. 22-24 Boulevard Royal L-2449, Luxembourg. 5. If youd like to return a petrol item, please contact the manufacturer through our list of Supplier Helplines found in After Sales Support. Searching and buying products on the Toolstation app has never been quicker. Product support & customer relations. If a customer accidentally closes a tab or terminates a chat, they can easily return to the page and continue where they left off rather than having to start all over.
