If required, click on the Deferred tab to view deferred messages. To remove invalid recipients or all recipients from your Auto-Complete list in Outlook 2010 later, see Manage suggested recipients in the To, Cc, and Bcc boxes with Auto-Complete. Active directory credential failure. Log data is stored by Mimecast for 7 days only, however once downloaded you can keep the data for as long as you require. Mimecast can only deal with designated customer contacts. Solution 1: Confirm the recipient's email address It sounds too simple, but the wrong email address is the most common issue that causes 5.1.x errors. If required, click on the Deferred tab to view deferred messages. 5.1.0 - Unknown address error this looks like it could have inputted by the CES: best way to find out is try to find this email inside your message tracking, if it comes in as a fresh new email - then it's an NDR generated by another server, if the CES generated this NDR then you would see it in the DCID portion of the original email. If messages are sent to different email addresses (primary and alias), they are stored in different archives. Check for correct spelling and send the message again if you find an error in the email address. Not in Your Inbox Right Now Use the Down Arrow and Up Arrow keys to select the recipient, and then press the Delete key. Recipient Start typing the recipient's name or email address in the To field until the recipient appears in the drop-down list. The message explcitly states it was blocked for the IP address being on that RBL. Log data is stored by Mimecast for 7 days only, however once downloaded you can keep the data for as long as you require. Start typing the recipient's name or email address in the To field until the recipient appears in the drop-down list. Message Center - Bounced Messages Mimecast overview and troubleshooting tips Reason: SPF Sender Invalid - envelope rejected Description: The inbound message has been rejected because the originated IP address isn't listed in the published SPF records for the sending domain. Select Blocked Senders. It has become increasingly obvious that end users will continue to be frustrated by this graymail problem. Use the Down Arrow and Up Arrow keys to select the recipient, and then press the Delete key. Mimecast policies will apply equally to the address / addresses specified during policy configuration, whether they are primary or alias addresses. Recipient Understanding SIEM Logs
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